Refund and Returns Policy for Wig Export | ZERUI Fashion Wig
Last Updated: [04/25, 2025]

At [ZERUI Fashion Wig], we strive to ensure your satisfaction with every wig purchase. If you are not completely satisfied, please review our policy below.

1. Returns Eligibility

  • Timeframe: Return requests must be submitted within 30 days of delivery.

  • Condition Requirements:

    • Wigs must be unused, unwashed, and in original packaging.

    • Tags and hygiene liners (if applicable) must remain intact.

    • Custom-made wigs (e.g., specific color blends) are non-returnable.

2. How to Initiate a Return

  1. Contact Us: Email [loosnliu@hotmail.com] with:

    • Order number

    • Reason for return

    • Photos of the product (if damaged/defective)

  2. Approval: We will respond within 48 hours with a Return Authorization (RMA) code.

3. Refund Process

  • Timing: Refunds are processed within 5 business days after receiving and inspecting the returned item.

  • Payment Method: Refunds will be issued to the original payment method.

  • Deductions: Shipping fees and custom duties are non-refundable.

4. International Returns

  • Customs Declarations: Mark the package as “Returned Goods” to avoid import taxes.

  • Cross-Border Delays: Allow extra time for international shipments (typically 10-15 business days).

5. Exchanges

  • Damaged/Defective Items: We will cover shipping costs for replacements.

  • Color/Size Exchanges: Available if stock permits. Contact us for options.

6. Non-Refundable Items

  • Opened hygiene-sensitive products (e.g., wig caps, adhesives).

  • Final sale items marked “Non-Returnable”.